Helpdesk Agent

Company: System One
Location: Lynchburg
Posted on: February 16, 2025

Job Description:

System One is seeking a Helpdesk Agent for a long-term contract opportunity, in support of our client in Lynchburg, VA. This is full-time opportunity, with M-F work days.

Submit your CV and any additional required information after you have read this description by clicking on the application button.

This role offers a remote work model, with initial training being onsite in Lynchburg, VA. Local candidates only.

As Helpdesk Agent, you will be responsible for providing support to end users on a variety of issues. This role is responsible for identifying, researching, and resolving technical problems; as well as, responding to telephone calls, email, and personnel requests for technical support. You will document, track and monitor problems to ensure timely resolution.

Responsibilities: Provides Help Desk support to customers for all areas related to Information Systems.
Enter and monitor all Help Desk calls in database, determine and assign category and priority levels, escalate problems.
Troubleshoot users' routine problems in order to identify solutions and/or type of support needed.
Monitors call status through to resolution and follow-up with end user to ensure satisfactory resolution.
To play an active role in creating a safe and healthy workplace and comply with all applicable safety and health rules.


Ideal Background General working knowledge of corporate used computer systems, enterprise software/applications, and networks.
Ability to use Help Desk software.
Working knowledge of current corporate PC-based desktop environments.
Ability to gain knowledge of total IS responsibilities and contacts.
Be familiar with the company's safety and health policy and program.

Keywords: System One, Lynchburg , Helpdesk Agent, Sales , Lynchburg, Virginia